For versions below VTrackToolKit v2.4.3: - Please refer to the attached video and send the compressed log files and shot data. For VTrackToolKit v2.4.3 and above: - Please refer to the attached manual and send the compressed log files and shot data. Note (For versions below VTrackToolKit 2.4.3) The AppData folder is hidden by default. If the folder is not visible: File Explorer → View → Show → Check 'Hidden items'. To ensure an accurate understanding of your issue, please send the Shot Data and Log Files from the relevant path as a single ZIP file along with your inquiry. Please refer to the tutorial video below for instructions on how to navigate the path and save the files.